I didn’t get an email and didn’t get a spam email either BUT I do have a PayPal receipt.
I guess we assume they send a second email when it’s time to ship our D to them?
Well, i'ts been almost twpo months since I made mi round #1 retrofit order, received the confirmation (#82690) but no news so far. Should I be worried?
@musirafael said:
Well, i'ts been almost twpo months since I made mi round #1 retrofit order, received the confirmation (#82690) but no news so far. Should I be worried?
No, don't be worried yet. Round 1 in Europe hasn't ended yet. It's going through April 15, 2023
Here are the dates from the order page:
Though we are unable to tell you where you are in the queue, we are advising below how long the queues are for each region, so you have a rough idea of the longest it could be. Please do not email us asking for more detail, you’ll receive an email from us with all the information you need to know, when it’s your time.
UK
Round 1: Nov 1, 2022 – Dec 20, 2022
Round 2: Jan 10, 2023 -Mar 1, 2023
Europe
Round 1: Nov 1, 2022 – April 15, 2023
Round 2: April 16, 2023 – June 16, 2023
NZ / AUS
Round 1: Nov 1, 2022 – Feb 1, 2023
Round 2: Feb 1, 2023 – April 1, 2023
USA / Rest of World
Round 1: Nov 1, 2022 – May 15, 2023
Round 2: May 16, 2023 – July 16, 2023
Hi,
though i thought some time ago, that i'm totally happy with the original LED display i decided to get the new one. It was really a good decision, since a few weeks i have no more hyroglyphs to read...
A question about the 50$ deposit, just for clearification. You won't get it back, am i right? So the total cost in my case (1st run) was 50$ deposit + 99$ display =149$
@de_seulen said:
Hi,
though i thought some time ago, that i'm totally happy with the original LED display i decided to get the new one. It was really a good decision, since a few weeks i have no more hyroglyphs to read...
A question about the 50$ deposit, just for clearification. You won't get it back, am i right? So the total cost in my case (1st run) was 50$ deposit + 99$ display =149$
If its allowed, I would be happy to "buy" your round 1 spot and pay for your deposit. I am in Sweden so hopefully that wont be an issue.
Maybe @Ian_Jorgensen can let us know if that would be allowed?
@de_seulen said:
Hi,
though i thought some time ago, that i'm totally happy with the original LED display i decided to get the new one. It was really a good decision, since a few weeks i have no more hyroglyphs to read...
A question about the 50$ deposit, just for clearification. You won't get it back, am i right? So the total cost in my case (1st run) was 50$ deposit + 99$ display =149$
If its allowed, I would be happy to "buy" your round 1 spot and pay for your deposit. I am in Sweden so hopefully that wont be an issue.
Maybe @Ian_Jorgensen can let us know if that would be allowed?
Feel free to send a PM, and we can discuss?
Hi,
I think you misunderstood my question. I had my display done many weeks ago. I asked if you get these 50$ deposit back, after the OLED display is done. But as i understood, the deposit is included in the final costs of the display then.
I just received my Deluge back from the Netherlands with the OLED upgrade.
Awesome and fast work from your service partner (Majella).
Thanks to everyone at Synthstrom for taking this route with the Deluge!
I am very happy and super impressed with the way this all went down.
Considering the instrument itself and dealing with Synthstrom, the Deluge is hands down the best music product I have ever owned.
Is the end date for round 1 in Europe still April 15th.? I’m located in Denmark and ordered and received confirmation e-mail for the retrofit, september 22th. But now I see the confirmation e-mail says the order was created september 23rd. Now I wonder if I’m even in round 1 because of the time difference.
@moonroom said:
Is the end date for round 1 in Europe still April 15th.? I’m located in Denmark and ordered and received confirmation e-mail for the retrofit, september 22th. But now I see the confirmation e-mail says the order was created september 23rd. Now I wonder if I’m even in round 1 because of the time difference.
I did the first payment the 16th of sep and I was in the first round.Got my deluge back from the shop 1,5 weeks ago, so
@moonroom said:
Is the end date for round 1 in Europe still April 15th.? I’m located in Denmark and ordered and received confirmation e-mail for the retrofit, september 22th. But now I see the confirmation e-mail says the order was created september 23rd. Now I wonder if I’m even in round 1 because of the time difference.
I did the first payment the 16th of sep and I was in the first round.Got my deluge back from the shop 1,5 weeks ago, so
Thank you! I should be good then. I also found out that round 1 timeline seems to have been moved to mid-july so I just need patience. Hope you’re having fun with the oled
My window to send the Deulge for retrofit was May 28-31. I payed the remainder May 27th, since the e-mail instruction said, do not complete the order until you are ready to send the deluge. I still haven’t received further instructions, but hope all is ok?
@moonroom said:
My window to send the Deulge for retrofit was May 28-31. I payed the remainder May 27th, since the e-mail instruction said, do not complete the order until you are ready to send the deluge. I still haven’t received further instructions, but hope all is ok?
All is OK. you'll hear from us, and it doesn't matter that its after the window
Comments
quoting for the ones that missed it..
The house waits waits waits
Trying to get a response from my round 1 payment...no confirmation, no instructions. Please advise, Jeff
I didn’t get an email and didn’t get a spam email either BUT I do have a PayPal receipt.
I guess we assume they send a second email when it’s time to ship our D to them?
Well, i'ts been almost twpo months since I made mi round #1 retrofit order, received the confirmation (#82690) but no news so far. Should I be worried?
No, don't be worried yet. Round 1 in Europe hasn't ended yet. It's going through April 15, 2023
Here are the dates from the order page:
Thanks a lot, I did not noticed the very different end dates for the UK and Europe
Hi,
though i thought some time ago, that i'm totally happy with the original LED display i decided to get the new one. It was really a good decision, since a few weeks i have no more hyroglyphs to read...
A question about the 50$ deposit, just for clearification. You won't get it back, am i right? So the total cost in my case (1st run) was 50$ deposit + 99$ display =149$
If its allowed, I would be happy to "buy" your round 1 spot and pay for your deposit. I am in Sweden so hopefully that wont be an issue.
Maybe @Ian_Jorgensen can let us know if that would be allowed?
Feel free to send a PM, and we can discuss?
Hi,
I think you misunderstood my question. I had my display done many weeks ago. I asked if you get these 50$ deposit back, after the OLED display is done. But as i understood, the deposit is included in the final costs of the display then.
Ahh ok, my bad!
Isn't the deposit applied to the final bill?
No, the $50 is there to see that you're commited to the retrofit and they can order parts for it.
The oled is pretty good, btw
Thanks. Yup, I ordered my retrofit as well but outside of group1+2, so its a wait until aug-sept. Hope the timelines holds
I just received my Deluge back from the Netherlands with the OLED upgrade.
Awesome and fast work from your service partner (Majella).
Thanks to everyone at Synthstrom for taking this route with the Deluge!
I am very happy and super impressed with the way this all went down.
Considering the instrument itself and dealing with Synthstrom, the Deluge is hands down the best music product I have ever owned.
Is the end date for round 1 in Europe still April 15th.? I’m located in Denmark and ordered and received confirmation e-mail for the retrofit, september 22th. But now I see the confirmation e-mail says the order was created september 23rd. Now I wonder if I’m even in round 1 because of the time difference.
I did the first payment the 16th of sep and I was in the first round.Got my deluge back from the shop 1,5 weeks ago, so
Thank you! I should be good then. I also found out that round 1 timeline seems to have been moved to mid-july so I just need patience. Hope you’re having fun with the oled
Yeah, a whole new world opens when you can see a lot better what you're doing. Also don't forget to download the new (oled) factory contents.
Can’t wait! Especially browsing samples/folders.
My window to send the Deulge for retrofit was May 28-31. I payed the remainder May 27th, since the e-mail instruction said, do not complete the order until you are ready to send the deluge. I still haven’t received further instructions, but hope all is ok?
All is OK. you'll hear from us, and it doesn't matter that its after the window