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Unresponsive parameter knob

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godvoicegodvoice ann arborPosts: 2

My bottom left parameter knob has not been very fluid when changing parameters. When I turn it clockwise, as you can see in the video, it either stalls or refuses to change the parameter at all. When I very gently rotate it, it works, but obviously this isn't ideal for rapid changes to its values. The top right parameter knob works as expected—responsive and fluid. I downloaded the latest firmware update hoping that was the issue, and no luck. When I'm not playing my Deluge it spends all of its time on a shelf, so I have a feeling it's not physical damage, but anything is possible!

Video of the issue:

Any help or tips are greatly appreciated!

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Comments

  • 1
    Too_MereToo_Mere Chicago, IL, USABeta Tester, Mentor Posts: 425

    That seems like a bad encoder. I’d get in touch with Synthstrom if it’s still under warranty. They also sell replacement encoders on their site if you’re able to solder yourself. If not, Synthstrom can get get you in touch with someone who can repair it for you.

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