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Sent my Deluge for a UK upgrade and SynthProf REJECTED the delivery!??

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SteveAngstromSteveAngstrom Posts: 9
in Deluge Help

I followed all the steps after paying for the upgrade and supplied the Courier, Waybill number, and Serial.

DHL tracking says they took it to SynthProf and it was rejected, with the reason

Further Detail The consignee refused to accept the shipment as the contents were not ordered by them. Next Step Please contact us to provide new instructions.

I have not had any emails from SynthProf. The mail from Synthstrom said to send all correspondence to the @synthstrom.com address so thats what I have been doing.

I'm very very concerned about the loss of my Deluge, the rejection of the delivery after paying all this money and no communication at all.

Has anyone ever had this before?

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  • ▲ 3 ▼
    SteveAngstromSteveAngstrom Posts: 9

    just updating this - long after the event. I did it on reddit but forgot to here.
    The SynthProf address is classically English with a "quoted" bit in there. Like: 5 Duckrow "the Quackening" Duck road, Duckington.
    The courier company I used, their form stripped out the quoted bit and I didn't notice when I printed the label that there was a "bit missing". Consequently it went to 5 Duckrow, Duck Road which was about a mile down the road. Between me, SynthProf and Synthstrom I realised my error and contacted the courier to re-add the missing bit.

    The Deluge now has a fancy new screen

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