Important note concerning SD cards for Deluges purchased between April 12th and July 8th, 2018
Deluges purchased during the period of April 12th and July 8th, 2018 were supplied with a certain model of SD card - the 16GB ADATA model - which unfortunately a number of our users have experienced issues with.
While it may sound unlikely that there would be a general problem with a card by such a mainstream brand, we are choosing to err on the side of caution. A growing number of our users and even our own staff have suffered data loss when using this exact card model. None have had the same trouble with any other model by a mainstream brand (including the smaller 8GB ADATA card which we had previously supplied).
We hate to see our Deluge users losing music they've created. We are therefore offering users who received the 16GB ADATA SD card a free replacement - a 16GB Verbatim card whose reliability we don't have any concerns about.
As of September 2018, this is the card model which is shipping with all new Deluges too (including for back-orders placed previously).
If you are one of the affected users, with the 16GB ADATA card, to receive your free replacement SD card, please send an email (before the end of September) to email@example.com with your name, postal address, and Deluge serial number. Cards will be sent untracked as standard post. You will need to copy your old card's contents onto the new card. The original, factory-supplied card contents may also be downloaded here (182MB).
In the meantime, and whether or not you choose to take up our offer, we highly recommend that you back up the data from your SD card as soon as possible. This is usually as simple as copying its "SONGS" folder to your computer.