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charlie0dle

I am extremely thankful to Synthstrom’s tech team for helping me troubleshoot the issues I was having with my upgrade. Not only do they have amazing products, but they have a team that is on top of solving any issues their customers may have in an extremely fast, respectful, and pleasant manner. They made a lifelong fanatic today.

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charlie0dle
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  • Deluge firmware V2.1.1 released

    charlie0dlecharlie0dle

    UPDATE:
    Jamie (Downrush) and Ian helped me fix it. We believe it was either an issue with the SD air card or the update file. We are diving deeper into what the issue was now. Thank you everyone for your help. The fact that Synthstrom was able to fix this issue HOURS after it happened is really amazing. I was a huge fan of their products before this but I am insanely impressed by this company at this point. I really cant recommend or praise these guys enough. THANK YOU!

  • Deluge firmware V2.1.1 released

    charlie0dlecharlie0dle

    @p_wats said:

    @charlie0dle said:
    Hello,
    I tried to update but was given an error message instead of the swirling screen. Now I am just getting an error message and the unit isnt working at all. :( Please help!

    What is the error message?
    What do the contents of your SD card look like (should only be one .bin file there and a few folders, like SONGS, SAMPLES, SYNTHS, KITS)

    The error message is “ERR”. I tried redownloading the new operating system but am still getting “ERR” after it says UPDATE. Tried replacing all contents with default SD card contents and get the same code. I even tried to go back to the previous upgrade and get the same ERR code.