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Any advice for dealing with a dead/malfunctioning pad?

2

Got my Deluge a few months ago and all the pads were working wonderfully, but recently the very bottom right pad has become mostly unresponsive. If I put a lot of pressure across the whole pad, I can still get it to trigger, but it's way less sensitive than the others, basically unusable.

Is this a problem anyone else has encountered? I'm wondering if there's just some dust under there or something, and if so what repairing it would look like. I'm comfortable taking things apart, but wanted to check in if there are any other options first.

Best Answer

  • 1
    Ian_JorgensenIan_Jorgensen Wellington, New ZealandPosts: 349
    Answer ✓

    Tbh, this isn't a problem we see. Replacing the pads would be the first thing to check before we determine if there is a fault to get repaired. Occam's razor and all that.

Answers

  • 0
    olicolic Posts: 15

    same here. unfortunately it’s the shift button (and a few mire) which aren’t sensitive anymore. i need to press with a lot of pressure. i guess soon this buttons will not work anymore.

  • 0
    Ian_JorgensenIan_Jorgensen Wellington, New ZealandStaff Posts: 349

    You can always contact us. We have replacement pads on the website. If you have an older deluge and looking at replacing the front panel, replacing the pads/shift button at the same time is easy.

  • 1
    pfrfpfrf ca, u.s.a.Posts: 160

    Will replacing the pads fix the problem of pads not triggering?

  • 0
    xapxap USPosts: 12

    Thanks Ian for the info about the replacement pads, I didn't know that was available, could be helpful!

    But I still have the same question as pfrf - in your experience (or anyone else chime in), has pad unresponsiveness been solved by replacing the pads? Other possible causes I can imagine would be a dirty interface between pad and traces, or damaged traces/PCB components.

    I know it's impossible to diagnose my specific problem via forum post, I'm just wondering if there are any common patterns to be aware of.

  • 6
    xapxap USPosts: 12

    Short story, you were right! The pad needs replacement.

    Longer story, in case it's helpful to anyone else:

    • I opened up the Deluge to take a look at the pads. Which, for those who don't know, involves following the disassembly instructions for replacing the battery, and then also unscrewing the screws which hold the PCB against the top panel and sandwich the pads between (I should've made a video of doing it).

    • Looking at the traces on the PCB for the misbehaving pad, I saw a bunch of gunk on there (see the black stuff on the right "sun ray" traces)

    • I thought for sure this was the problem, took a Q-Tip and some isopropyl and swabbed it clean:

    • Reassembled and the problem was not changed at all!

    • Disassembled and took the two 2x4 pad sections (for the mute&demo pads) and switched them around. I had to flip them both 180 degrees to make them fit properly.

    • Reassembled and the offending pad worked fine! And as expected, the working pad I had swapped with now had the problem.

    So this proved that in my case what I need is a replacement pad, which fortunately is easily available from Synthstrom at a reasonable price :smiley: . My guess as to what caused the problem is just a high amount of wear on that pad caused its conductive surface to rub off on the PCB, which both gunked up the traces and removed the conductive material from the pad.

  • 0
    Just_Peter118Just_Peter118 The NetherlandsPosts: 42

    @xap Awesome post, thanks!

  • 0
    amiga909amiga909 Central EuropePosts: 1,029

    bookmarked for later use, thanks xap

  • 0

    How common is this issue with pads? Is there any expectancy about their lifetime?

  • 0
    amiga909amiga909 Central EuropePosts: 1,029

    @rudolphrapid said:
    How common is this issue with pads? Is there any expectancy about their lifetime?

    i d say it is a rare issue, had zero issues and didnt see much talk about this problem. of course it depends on how u treat ur gear, keeping clean, travel protection, ..at least for a swiss guy i am rather messy i guess, so i am confident about the pads 😀

  • 0
    pbolgerpbolger ChristchurchPosts: 61

    So this proved that in my case what I need is a replacement pad, which fortunately is easily available from Synthstrom at a reasonable price :smiley: . My guess as to what caused the problem is just a high amount of wear on that pad caused its conductive surface to rub off on the PCB, which both gunked up the traces and removed the conductive material from the pad.

    Silly question, but did you try cleaning the bottom of the pad with alcohol? The trouble with this is there must be a conductive coating on the bit that touches those gold contacts - that's what happens when you hit a pad: the conductive surface shorts those gold contacts. There's a chance washing the pad will take the conductive material off, but not a huge deal as replacement pads aren't very expensive.
    For anyone else with this sort of problem - like, if you spill liquid into the deluge keypad - DON'T switch the Deluge on before you open it and get all the liquid out! Powering the unit may cause components to short and burn out. Cleaning a board is relatively simple, removing and replacing surface mount components is a total PITA.
    In this case take a good hard look for any other signs of debris on the board. It looks like it's just a bit of gunk in there, but since you have it open it's good to check.

  • 1
    xapxap USPosts: 12

    @pbolger said:
    Silly question, but did you try cleaning the bottom of the pad with alcohol?

    I did clean the pad as well and in my case it didn't help. But for anyone else with pad problems, it does seem like a good thing to try before replacing the pad.

    @rudolphrapid said:
    How common is this issue with pads? Is there any expectancy about their lifetime?

    In retrospect, my best guess is that this pad got worn as a result of transporting the deluge packed tightly in my luggage without a protective case. I think maybe that pad got pressed down pretty firmly and then vibrated around while in transit.

  • 0

    @amiga909 and @xap thanks for your answer. I try to keep the device as safe as I can (currently a case + cover for traveling) :)

  • 0
    FloFlo FrPosts: 3

    +1
    This is happening to my Start button :'(
    Will order replacement pads ASAP

    Cheers!

  • 0
    IcoustikIcoustik NorwayModerator Posts: 665

    @Flo said:
    +1
    This is happening to my Start button :'(
    Will order replacement pads ASAP

    Cheers!

    You must be mashing the shit outta that shit eh? :p (ooor its just a bad one)

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